Return & Refund Policy

We sell discounted appliances with honest descriptions of what's wrong with them. This policy is built around that: you're protected if the unit doesn't work, and the cosmetic flaws we told you about are yours.

Inspect it at the door

When we deliver, look the unit over before we leave and confirm that it matches the listing. We'll ask you to sign off on receipt and condition. This is your best moment to raise anything — we're right there, and the truck is right there.

Your 7-day working-condition guarantee

If the appliance doesn't power on, or doesn't perform its main function, tell us within 7 days of delivery and we'll make it right.

That means:

• We'll repair it, or
• Replace it with a comparable unit, or
• If neither is practical, give you a full refund — the whole purchase price, including delivery

We collect it at no charge to you. You won't pay return shipping or a pickup fee, and there's no restocking fee.

What's covered

• Won't power on
• Doesn't cool, heat, wash, dry, or run as it's supposed to
• A significant defect that wasn't in the listing or photos
• Damage that happened in transit and was noted at delivery

What's not covered

• Cosmetic damage shown or described in the listing. The dent in the photo is why the price is what it is.
• Change of mind. We can't take back a refrigerator because you decided you wanted a different color.
• It doesn't fit. Measure your space and your doorways before ordering — dimensions are in every listing.
• Damage that happened after delivery, including from improper installation or hookup
• Normal wear on a used appliance
• Anything reported more than 7 days after delivery

How to make a claim

Email info@shopfornuggets.com within 7 days of delivery with:

1. Your order number
2. What's wrong
3. A photo or short video showing the problem

We'll respond within one business day and arrange a repair, replacement, or pickup.

Refund timing

Refunds go back to the card you paid with. We issue them within 2 business days of collecting the unit; your bank typically takes another 5–10 business days to post it.

Cancelling before delivery

Cancel any time before your unit is delivered for a full refund, no questions. Just email us.

Manufacturer warranty

Some units still carry a manufacturer's warranty. Where one applies, we'll say so in the listing and give you the paperwork at delivery. That warranty is between you and the manufacturer, and it's in addition to your 7-day guarantee with us — not instead of it.

Contact

Nuggets Marketplace LLC Phoenix, Arizona info@shopfornuggets.com